Om ITIL^® V3 Lifecycle Modules

Formål

Formålet med V3 Lifecycle kurserne er at give kursisterne en dybdegående viden om hver af de 5 bøger i ITIL's livscyklusmodel. Kurserne fokuserer på overordnet implementering af processer og best practice i livscyklussen samt de ledelses- og styringsmæssige aspekter, der er nødvendige for at kunne levere Service Management af højeste kvalitet. Lifecycle kurserne giver dig viden til at kunne tage ansvar for en ITIL implementering i organisationen.

Der findes 5 Lifecycle kurser: 

Service Strategy

• Defining services and market spaces
• Conducting Strategic Assessments
• Financial Management
• Service Portfolio Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical Success Factors and risks

Læs kursusbeskrivelse

Service Design

• Management and control of all Service Design activities
• Management and application of Service Design concepts, inputs, outputs and activities
• Knowledge of Service Design principles and management of Service Design processes
• Control and coordination of Service Design technology related activities
• Justification and control of the organisational and technological issues on Service Design
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Læs kursubeskrivelse

Service Transition

• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition Related activities around communications, commitment and organisational change
• Organising Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches
• Challenges, critiical success factors and risks

Læs kursusbeskrivelse

Service Operation

• Introduction to Service Operation
• Service Operations Principals
• Service Operation Processes
• Common Service Operation Activities
• Organising Service Operation: Functions
• Technology Considerations
• Implementation Considerations
• Challenges, Critical Success Factors and Risks

Læs Kursusbeskrivelse

Continual Service Improvement

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organisation for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations
• Critical success factors and risks

Læs Kursusbeskrivelse

Deltagere

Lifecycle kurserne er for dig, der:

• er leder, projektleder eller nøglemedarbejder med tilknytning til en IT-afdeling
• har behov for at forstå, hvordan ITIL kan hjælpe til bedre kvalitet i IT Services
• ønsker at kvalificere dig til ITIL Expert
• er eller ønsker at blive IT Service Management konsulent 

Varighed

Udbytte

• Have forståelse for modulets betydning i den samlede livscyklus
• Kende til modulets ledelsesmæssige aspekter
• Kunne relatere modulet direkte til forretningens operation og organisation
• Kende til modulets fordele og omkostninger
• Have forståelse for hvordan modulets roller, funktioner og processer passer ind i de øvrige livscyklus moduler

Forudsætninger

Deltagerne skal have et ITIL Foundation V3 Certifikat.
Undervisningen foregår på dansk, mens materiale og eksamen er på engelsk.

Er du i tvivl om hvilket kursus, der er det rigtige, så få hjælp via ITIL Roadmap eller kontakt os på tlf. 45881216.